Returns & Exchanges
At Wellington Fragrance, we want you to be completely satisfied with your aromatic experience. If a product does not meet your expectations, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original containers to prevent leakage or damage during transit, ensuring the RMA number is clearly marked on the box.
Ship to Our Warehouse
Send your return package to our distribution center using a trackable shipping method to ensure safe delivery and processing.
Receive Refund or Credit
Once our quality control team inspects the returned fragrance oils or supplies, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing